Unsure what size? Click the size guide to help visualize how each option fits different spaces.
We recommend sizing up for larger rooms and measuring your space initially before ordering. Most people do underestimate the size when reading it comparing to measuring it.
Our custom rugs are handmade to order, typically taking 2-4 weeks for completion. In most cases the rugs are tufted and completed within 1-2 weeks but please allow for up to 4 weeks in busy periods or for large orders. Once design in confirmed, I will send you an estimated delivery date. Express shipping is complimentary Australia wide and we also offer international shipping so everyone can truely enjoy a unique handmade rug.
As each rug is custom handmade to order, I'm unable to accept returns on custom orders unless there is a major fault with the rug (e.g. wrong size, broken etc). However, your satisfaction is the number one priority so if there is any issues, please reach out, and we'll do everything possible to address it.
Want to create your own design?
How durable are tufted rugs?
Tufted rugs are highly durable and can last for years with proper care. The quality of materials and craftsmanship also play a role in the rug’s longevity. I use only commercial grade glues, primary backing and secondary backing fabrics to ensure your rug will last indefinitely even in high foot traffic areas.
Can I order my own custom design?
Sure can! Most of my work is custom designs for individuals or businesses. If you have a custom design you would like to create, please send a picture of your design on Instagram (@tufftuftss) for the fastest reply. Alternatively you can fill out the custom request form in the menu.
How much does a custom tufted rug cost?
The cost of a custom tufted rug depends on the size, design complexity, and materials used. Contact me for a personalized quote based on your rug design. I will try to work within your budget and requirements the best that I can. I also offer discounts for orders of 2 or more rugs and repeat purchases.
How long does it take to make a custom tufted rug?
The time it takes to create a custom tufted rug varies depending on the size and complexity of the design. Typically, the process takes anywhere from 1 to 4 weeks. Most orders are dispatched within 2 weeks, I will notify you about an ETA when ordering. Tuff Tufts has one of the quickest turnaround times as most other stores it is minimum 4-6 weeks wait time.
How do I clean my tufted rug?
To maintain your tufted rug, regularly vacuum it to prevent dirt buildup. Avoid using harsh chemicals or soaking the rug. Spot clean spills immediately with a damp cloth and mild detergent. Never ever machine wash the rug as this will ruin it completely. All orders come with a care intructions guide to make sure you can keep your rug looking brand new for years to come.
Do you offer free shipping?
All domestic orders Australia wide come with complimentary express shipping. International orders shipping cost varies based on location and size of order, but please feel welcomed to refer to our shipping policy for more details.